Join a fun, global team of top engineers, seasoned entrepreneurs, and taxi drivers for the adventure of a lifetime.
We're changing personal transportation, making people’s lives easier, and opening up a multi-billion dollar market in the process. We’ve built a massive following in London, Dublin, Toronto, Chicago and Boston, with both drivers and passengers thrilled to finally have a great experience with cabs.
This is an excellent opportunity to join and shape one of the world’s hottest mobile startups at a time of extraordinary growth and opportunity. Help us use a wealth of data and tools to increase engagement and substantially improve the performance of our passenger and driver networks.
The Head of CRM owns the CRM function across Hailo’s global network (ten cities from Toronto to Tokyo). This will include masterminding and executing strategies to increase engagement and excitement on the part of both passengers and drivers. You’ll help break new ground in a mobile-first commerce network.
i. Set KPIs and create clear, actionable reports to enable continuous improvement of effectiveness
ii. Uncover useful data-driven insights
iii. Own or oversee driver/passenger data ownership, including augmentation and cleaning
iv. Recommend segmentation and create customer personas
v. Work with ops colleagues to ensure appropriate processes regarding data protection, compliance and privacy
Skills and Experience
This is a global role with responsibilities and travel required across Hailo’s network, especially North America and Europe. The role requires significant on-site presence at our London office for at least six months, but ultimately may be based at other Hailo locations especially NYC. Someone who enjoys travelling and interacting with people in diverse cultures will be a great fit.
Hailo is the evolution of the hail - a free smartphone app which puts people just two taps away from a licensed taxi, and lets cabbies get more passengers when they want them.
A Hailo hail is accepted around the world every four seconds from Hailo’s global network of tens of thousands of drivers and half a million passengers. Launched in November 2011, Hailo is available in London, Dublin, Toronto, Chicago and Boston Madrid and New York - and coming next to Tokyo, Washington DC, Cork, and Barcelona. Hailo has carried five million passengers and grown to annualized sales of over $100M.
Founded by three taxi drivers and three internet entrepreneurs, Hailo has raised over $50M from the best investors anywhere, including Union Square Ventures, Accel Partners, Wellington Partners, Atomico Ventures, Sir Richard Branson, and Janice, our CEO's mother.
The Hailo passenger app is available as a free download from the iTunes App Store and Google Play. Simply search on "Hailo". Are you a taxi driver? Visit our driver page here.